How Can We Help You?

Find answers to your questions, watch tutorials, or get direct support from our team.

Quick Help

Get started with the most common tasks and questions.

Getting Started

Learn how to set up your account, log your first seizure, and configure basic settings.

View Tutorial

Seizure Tracking

Master the art of accurate seizure logging, triggers identification, and pattern recognition.

Learn More

Medication Management

Set up medication reminders, track adherence, and monitor side effects effectively.

Setup Guide

Reports & Sharing

Generate comprehensive reports and securely share data with your healthcare team.

View Guide

Privacy & Security

Understand how we protect your data and manage your privacy settings.

Privacy Guide

Troubleshooting

Solve common issues with app performance, sync problems, and technical difficulties.

Fix Issues

Frequently Asked Questions

Quick answers to the most common questions about eplep.

Yes! eplep is completely free for patients. We believe everyone should have access to quality epilepsy management tools regardless of their financial situation. Healthcare providers have subscription options for advanced features.
Your data security is our top priority. We use bank-level 256-bit encryption, HIPAA-compliant infrastructure, and follow strict security protocols. Your data is never shared without your explicit permission, and you maintain full control over who can access your information.
Absolutely! You can share your seizure logs, medication history, and reports with multiple healthcare providers. You control exactly what information each provider can see and can revoke access at any time.
No problem! You can log seizures retroactively. Simply open the app when you're ready and select the date and time when the seizure occurred. The app will save all the details with the correct timestamp.
Yes! You can log seizures, take notes, and view your existing data even when you're offline. All information will automatically sync when you're back online, ensuring you never lose important health data.
Yes, you can grant access to trusted family members or caregivers. They can help with seizure logging, medication reminders, and emergency situations while respecting your privacy preferences.
You can export all your data at any time from the Settings menu. Choose from PDF reports, CSV files, or comprehensive medical summaries. This ensures you always have access to your health information, even if you switch platforms.

Still Need Help?

Our support team is here to help you with any questions or issues.

Email Support

Get detailed help via email. We typically respond within 24 hours.

eplep.manage@gmail.com

Send Email

Phone Support

Speak directly with our support team for urgent issues.

+91 96771-15550

Call Now

Live Chat

Get instant help through our in-app chat feature.

Available 24/7